Cheewawa is Down, but not for the Full 10-Count

My beloved smart car nearly died last Thursday. I had just dropped Fiona off at the middle school and was on my way back home when the car suddenly lurched. The car behaved normally for a few more turns and then repeated its lurching, shifting between 1st and 2nd gear fairly violently. I turned the car off and on as a possible 'fix' to the problem: no luck; in fact, it got worse. I quickly considered where I could park the car without hindering traffic and where a tow truck could easily pick up the car. Eventually, thanks to the slope of the hill, the car glided into a parking lot and I pushed it into a spot.

Several frustrating phone calls later, I had discovered that my extended warranty company only covers towage up to $300 (better than the $100 that an earlier operator had told me). Still, because the car had to be towed nearly 90 miles, the charge would be over $500, leaving me responsible for the overage. When I called the tow company themselves, the dispatcher suggested Triple-A, since they have a very good policy for towing. Sure enough, the entire trip into and back from NYC was covered, with me responsible only for about $10 in tolls.

More frustrating, tho, was to discover only yesterday that the extended warranty somehow doesn't cover the problem with my car, which resided in something connected to the transmission called the switch plate. This is a piece of metal that was found to be too weak in the 2008 smart cars (like mine) and was, in the 2009 models, replaced. In other words, this is a known problem. It's a rare one, tho, and since I drive like a granny, the problem points not to my driving style but to the defect in the mechanism.

The good news is that the manager of smart center Manhattan is on my side. He was stunned that I was being forced to pay for the repair of a part that should not have broken and which is just a few steps above being recalled. He phoned the company and got them to shoulder a third of the cost, or about $300. I pick up the car later today. I hope it lasts at least another 65,000 miles before any other major repairs.